Subscription channels not working ipc6023 error code

[Jay18]

Hi I have had this issue for over a month now where my youview box will not allow us to watch or record the TV boost chanels. I have checked everything with the connection which is fine, have restarted and rebooted the box so many times yet still get the same error code. Please help as I have run out of options and am not effectively paying for a service that we can't use 

[OCE_Karl]

Hi

Is the TV box direct to the router with a cable or via powerline adapters ?

Do on demand players work such as BBC Iplayer etc ?

Thanks  

Karl. 

[Jay18]

Hi thank you for your reply. The box is linked directly to the router and it says my broadband connection is fine, all players and everthing work like normal for some reason only the TV boosts aren't working 

[OCE_Karl]

Hi

No issues showing remotely, all looks ok.

I'm going to swap out the router for another model so this can be ruled out.

Thanks  

Karl. 

[Jay18]

Ok thank you 

[OCE_Karl]

No Problem 🙂

If a router is failing to pass along the IGMP data packets required for the live channels then they will fail.  This can be the most obvious cause so will need to be ruled out first.

Karl 

[Jay18]

Thank you very much. How do I go about getting a new one? 

[OCE_Karl]

Hi

The router has already been ordered and is on the way.

Regards,

Karl. 

[Jay18]

That's great hopefully this solves the issue. Thank you for your help, stay safe

[OCE_Karl]

No Problem 🙂

Karl 

[Jay18]

Hi Karl, first of all thank you for sending out the router so fast I received it today but unfortunately it hasn't resolved the issue. I am still getting the same IPC error code when we try to watch TV boost chanels I tried to reset the youview box but still nothing. All apps and internet connection still works 

Thanks

[OCE_Karl]

Hi

OK, next option is to swap over the TV box and if still failing we can then book out a multicast engineer to the exchange.

Thanks  

Karl. 

[Jay18]

Ok thank you for your help

[OCE_Karl]

No Problem 🙂

Let me know as soon as the box arrives and is tested.

Karl 

[Sharon_50]

Hi I have no subscription channels I have done everything possible to try get them back on with no joy 

What should I do next ?

[OCE_Karl]

Hi Sharon_50

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl

[Jay18]

Hi I set up the new box yesterday and unfortunately still having the same issue as it says the same error code and we still cannot watch TV boost channels 

[OCE_Karl]

Hi

I've booked out a multicast engineer to verify settings at the exchange.

Check back in with me in 24hrs and we can find our what they say.

Thanks  

Karl. 

[Jay18]

Ok thank you very much 

[Sharon_50]

Hi I just dont understand what's going on I spoke to technical support test were run I was told I needed a new youview box delivery was supposed to be on 21/4/20 no delivery turned up I wasnt given any tracking number
Am I getting a new box or not? Could you please look into this situation for me because I'm not happy
Thanks