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Just got back from holiday and discovered that all subscription channel recordings failed since 20 November. Viewing such a channel live shows error code IPC6023. Since then I have restarted the Youview box and reset the router. Still the same error. Youview box is connected to the router directly via ethernet cable. Internet itself working fine. Would appreciate any help from an OCE.
I've updated the router firmware.
Can you power off the router and TV box at the mains for a full 30 minutes.
This will allow the exchange session to close.
Then restart the equipment and retest.
I have two HG633 routers. The one that is currently plugged in whose firmware you have just upgraded is the spare. The one that was plugged in while I was on holiday when the TV stopped working was already at v1.22.1t. I plugged in the spare which runs with factory settings to rule out a router problem. However, I will unplug everything for 30 minutes and let you know if it has solved the problem. Thanks.
Both router and Youview box have now been turned off at the wall for well over 3 hours. Unfortunately, it has made no difference. Still getting the IPC6023 error.
No Problem 🙂
The 6023 error is a communication error between the box and the server, so can be caused by the router or other issues that can impact the connection.
If there was no error but just a blank screen then this would point to a multicast transmission issue, so we have to look at this as a connection issue.
Did you swap over the ethernet cable to the box ?
Are the on demand players working, IPlayer etc?
I do see an increase in connection drops, so next option is to look at an engineer.
To do this can you confirm:
To confirm you're the account holder can you PM (Personal Message) me with the following information:
To answer your questions:
1) I did not swap over any ethernet cable because the cable between the router and the Youview box is a long one. However,
2) On demand players are all working fine
3) I seriously doubt that it is anything in my home that is the cause of the problem, but if an engineer visit is necessary, so be it. I accept potential engineers charges. I am available anytime except Fridays.
At the meantime, is it ok for me to disconnect the D-link 3782 router you sent me and put the HG633 back on? The D-Link has a bug that stops a PPTP connection from working. This is a showstopper for me.
The engineers have just been and couldn't find anything wrong with the broadband or my equipment. They said the multicast TV signal is controlled by TalkTalk. Please could you check your end again for possible account misconfiguration or provisioning errors? Thank you.
I presume the multicast engineer hasn't visited the exchange yet as the boost channels are still broken as of this morning. Any idea when this visit is scheduled to happen? Thanks.