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TTG-238

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10 REPLIES
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IanMa
First Timer

Hi. I'm having a TTG-238 error since the box updated to latest software version. Can you make my box work like it did before the software update please.

 

Thanks

fr8ys
Community Star
Solution

Hi

 

I assume you are having trouble accessing you Internet channels. If not can you let us know the nature of the problem please. 

 

If so... 

 

The OCE'S are not around until Tuesday. 

 

I suggest you try the chat function (link on the forum home page) and ask for your box to be set as primary. You will need your box identifier which you can find under settings. 

 

OCE's here say it's a simple change. 

 

Let us know how you get on and if no joy I'll escalate for next week

Please remember to mark Solved Posts with Best Answer. Doing so helps others and saves OCE's time to look at unsolved topics. Thanks, Steve.
IanMa
First Timer

I get the error when i am trying to view flms on rent or buy on my humax box. Thanks for the advice I will try the chat function - thanks.

IanMa
First Timer
Contacted chat as you suggested and 15 mins later now have no ttg-238 error any more. Thanks for you help.
benjacko78
Team Player

i need my youview box  to be change to  main box  can anybody help pls 

 

ferguson
Community Star

@benjacko78 Start your own topic and it can be sorted.

IanAndLouise
Chatterbox

Hi there

 

I’m also having trouble with TTG-238 on our youview box. We only have one box - can it be set to primary please? We haven’t been able to access pay for content for months due to this.

ferguson
Community Star

@IanAndLouise As mentioned previously, start your own topic.

IanAndLouise
Chatterbox
Sorry I’m not sure how to do that - struggling to navigate the page
ferguson
Community Star

First, click here to start your topic.

 

Second, make sure that your personal details including TalkTalk landline number are complete on your community profile here so that the support team can link your forum identity with your account and then give them a day or two to respond.

 

IanAndLouise
Chatterbox
Thanks