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TV £4 charge email

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5 REPLIES 5
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Chatterbox

Having got an email explaining the new £4 TV charge I went on live chat and asked for it to be removed as I don't use the service, I was told i would get a confirmation email within 48 hours but have not recieved one, can someone check that the cancellation has gone through please.

 

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Community Manager - TT Staff

Hey @ordeal

 

Thanks for posting in the community, unfortunately that's incorrect we're not sending any email confirmation to customers on the back of removing the fee but i'd be happy to check if my colleague process the request which i'm sure they did. 

 

I'll send you some questions via PM i need answering before looking at your account, these will be with you shortly.

 

Thanks 

Stephen, Community Manager


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Community Manager - TT Staff

Hey,

 

Thanks for confirming the information, i've gone ahead and removed that from your account. 
 

Stephen, Community Manager


Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Chatterbox

Thank you Stephen..

So the online chat agent hadn't actually removed the charge, it was a good job that I followed that up..

Many thanks again 🙂

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First Timer

I was told that nothing could be done till the charge was added to the bill when I went to the live chat.

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Chatterbox

 


@lpwills wrote:

I was told that nothing could be done till the charge was added to the bill when I went to the live chat.


Thats not correct, I have had my charge removed already as you can see above,  I would advise you to start your own thread on here so that an OCE will look at it for you.