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TV Access Charge - status check.

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3 REPLIES 3
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Anonymous
Not applicable

Via Live Chat I asked for the "Access" fee to be waived for the remaining period of my current contract (around 5 months). Not an "opt out" but free access to my current entertainment boost.

 

Could you please confirm that this has been actioned as agreed as I have received no confirmation of this agreement.

 

"Access" fee and boost charges to be negotiated as part of any new possible contract.

Highlighted
Community Team - TT Staff
Solution

Hi

 

The agent has removed the TV charge from your account.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Highlighted
Anonymous
Not applicable

Thanks @OCE_Karl 

 

But for clarification will I still be able to watch my entertainment boost channels until the end of my current contract in a few months time as I arranged with the LiveChat agent ?

Highlighted
Community Team - TT Staff

Hi

 

I've sent you a PM.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE