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TV Box is not working properly

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2 REPLIES 2
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First Timer

Had this TV box for a number of years now, but lately it's started to screen flicker or tear as you may call it. It has also started to freeze alot and become unresponsive. I've done reboots and safe reboots. It has the lastest software installed, but it's just not working at all. I'm just wondering what can be done about this, thanks.

Stephanie
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Community Star

Hi @Steffijayne 

 

Hi Stephanie

 

I should try a Maintenance reset as follows in the first instance as follows :

 

Turn the box off, then unplug power lead for a couple of minutes.

 

Re plug in power .

 

Ensure the YouView Box is switched off and is currently connected to the router (the YouView Box will require an internet connection).

 

Power on YouView using button at the back of the YouView Box.

Start YouView using the power button on the YouView Box front panel and then quickly press and hold both the + and – buttons on the front panel. If you haven’t pressed the buttons together by the time 'YouView Waking Up' is displayed, or you see the 'YouView please wait...' message then try again.

 

Let go of the + and – buttons once the 'Huawei – Maintenance Mode menu' is displayed.

The + and – buttons on the front panel will navigate the menu. Keep pressing the – button until 2 “factory reset keep recordings” option is highlighted. If you go past the option, simply press the + button to navigate back to the option.

 

Press the power button on the YouView Box front panel to select the option. This will bring up some information and ask 'Do you want to proceed?'. Press the power button again to confirm.

 

The YouView Box will now show a progress bar as it downloads software from the internet and installs on the YouView Box. This may take several minutes. Once complete, the YouView Box will restart.

 

Once the YouView Box restarts, the YouView Box will show the initial setup wizard. You will need to run through the setup wizard including tuning the channels.

 

You will then need to reset your personal settings (such as parental controls / ANTENNA OUT / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

 

It is also a good idea to restart your router once you have done this !!

 

IMPORTANT !!!!!!

Could you please ensure that your community profile includes your PHONE NUMBER as OCE's will need this to tie up your screen name to your account. (click on your avatar to view the information > Settings > Launch Profile Wizard,put your phone number in box, then scroll to the bottom of page and click save)

If this has helped and solved your problem, please mark it as Best Answer so that OCE's or others do not spend time looking for alternatives.
Highlighted
Community Team - TT Staff

Hi Steffijayne

 

Try the reset as suggested and do let us know if it helps.

 

Thanks

 

Karl. 

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