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TV Box problem

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11 REPLIES 11
insiab
Popular Poster

My talk talk TV box is not able to get freeview channels and also have problems with HDMI cable.

 

I have factory reset the box and also changed the HDMI cable with no effect.

 

I have a blank screen with no audio or video signal.

 

Please advise. Does the TV box have these faults commonly seen by others as well?

 

 

Community Team

Hi

 

Have you tried another HDMI port on the TV ?  Is there anything on the screen when you press the youview button, any menu item showing etc ?  Has this worked previously on this TV ?

 

Thanks

 

Karl. 

insiab
Popular Poster

Hi Karl,

 

Yes i have tried a different HDMI cable with no change. The screen remains blank with no menu items that show up when you press 'youview'. 

 

Yes it has been working for the last 6 months and stopped suddenly 2 days ago.

 

Many thanks

Community Team

Hi

 

Can you check the home phone number on your profile, I'm not linking that to a live account.

 

Thanks

 

Karl. 

insiab
Popular Poster

Hi 

 

I have updated my home phone no. on the profile.

 

Thanks

Community Team

Hi

 

OK, I'll get the box swapped out for you.

 

Thanks

 

Karl. 

insiab
Popular Poster

thank you , hope it works

Community Team
Grant123
Chatterbox

I'm having the same issue was told an engineer needs to Come out first 🙄 it's very annoying as I only have Saturdays off and my partner is free Monday if they can send me a replacement box I can install it myself

 

ferguson
Community Star

@Grant123  Start your own topic and the support team will gladly look into this for you.

Grant123
Chatterbox
How do I start a new topic?
fre55die
Community Star

Hi @Grant123 

 

Click on the TT TV at the top oof this page and you will see a blue box marked "start a topic". Click on that and away you go.

If this has helped and solved your problem, please mark it as Best Answer so that OCE's or others do not spend time looking for alternatives.