I have received a new TV box which I new nothing about until Yodel man appeared at the kitchen window. Described as an upgrade. Useless. We cannot schedule to record TV programmes when we go away. For the 15 years I have been with Talktalk recording programmes has been a priority. Why has my service been downgraded. I have kept my part of the contract. Please keep yours, talktalk.
It depends upon whether you are paying the £4 TV access fee as to which box you were sent free.
You are in the staff's queue for them to confirm.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Can you please add your home phone number or Account number to your Community Profile.
We will not attempt to call you, this is so we can locate your account and run tests on your line if required. We will then reply via this Community.
If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you. Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.
Please post back on this thread when this has been done..
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE