Last week the picture on TV channels 3 & 4 started breaking up. This also affected any recordings on the TV box. I retuned the channels on the box and have now lost channels 3-8. If I unplug the arial and put it straight into the TV all the channels are there. There seems to be a problem with the box. It is one of the early models. Thank you for your help
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Can you remove the aerial from the box and retune with no aerial connected. Then, connect the aerial back to the box and then retune again.
Do the channels show after this ?
I tried that and the ITV channels came back but no BBC channels 1,2 and 4. ITV channels, picture very broken up so cannot be watched.
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I have had the same issue and have been unable to rectify it. Have also retuned and lost channels 3 to 8. Is this also a box problem ?
If you start your own thread (new message), we’d love to help.
We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.
It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.
Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.