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TV Light on Router Randomly drops

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9 REPLIES
Trickydickygolf
Chatterbox

I have an hg633 router and a you view plus box with faster fibre broadband. Over the last few days I have been unable to record internet channels and TV light on router goes off though still have internet.Also at those times cannot access I player or watch sky channels live

Community Team

Hi,

 

Can you please add your home phone number to your Community Profile so I can locate your details.

 

If unsure of your number, simply dial 17070 from your land line phone and this will confirm the number for you.

 

Please reply when this has been updated.

 

Thanks

 

Karl. 

Trickydickygolf
Chatterbox
Done.Thanks
Community Team

Hi

 

Not seeing any issues with the connection or line.

 

I'll swap out the router to see if this is at fault.

 

Thanks

 

Karl. 

Trickydickygolf
Chatterbox
Thanks. I think it is a router problem related to TV as wi fi still working on other gadgets when it happens
Community Team

OK, router on the way, lets see what happens when it arrives.

 

Karl.

Trickydickygolf
Chatterbox
Thanks for that Karl I will let you know.
Community Team
Trickydickygolf
Chatterbox

Hi Karl...change of router made no difference but also bought new power line adapters which has...so seems to have been these which were faulty....thanks...Richard

Community Team

Hi

 

Glad you got to the bottom of it.

 

Regards,

 

Karl.