Hi, my TV Plus box is failing to record any programmes. There is enough hard disk space to record new programmes so that isn't an issue. And I have checked connections, cables etc etc. And the TV box is also not playing any of my existing recorded programmes. I just get a blank screen and the programme never starts. I have scoured these forums for advice and have tried all the obvious potential remedies - restarting the box, a software reset, a reset to factory settings (retaining recorded programmes), and then a reset to factory settings (deleting recorded programmes). None of them have worked or fixed the problems above, and now I have lost all my recorded programmes! Any advice much appreciated.
I also have the same problem and have tried all the usual remedies any help would be appreciated.
Hi Michelle, no error messages. When I record a programme, it says it's recording when in the TV Guide screen, but then the red recording symbol disappears immediately. When I then go into My TV to view my recorded programmes, it says 'Failed to record'. Another problem with the TV box (in addition to those already stated in my original message) is that when I delete a mass of previously recorded programmes/films, it has no effect on the storage capacity available - i.e. the capacity available doesn't change at all.
Hi Michelle I received your email in reply to my comment on HK phooys problem which is the same as mine. Trouble is it's a no reply address so I dont know if you're talking to me or HK Phooy.
Yes. I get the 'failed to record message and am stll unable to watch previous recordings that I know are alright.
I've restarted the box several times to no avail. Regards Watch Manager.
Thanks for your reply.
I can send a replacement TV Box for testing, would you like me to arrange this?
@Watchmanager - Please can you create a new topic on the Community, we can then look into this further.
yes please, that would be great, thanks. When you say send a replacement 'for testing', what do you mean?
I will send the TV Box and a returns bag, please keep the new box and return the old one using the returns bag.
Please can you add your TalkTalk telephone number to your Community Profile, I can then order this for you.
Hi Michelle, thanks. My phone numbers are already on my Profile. I presume you have my address OK?
Hi Debbie, I've now added my landline number to my Community Profile. Please could you give an indication of when the new box should arrive?