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TV Set top box is not working

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3 REPLIES 3
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First Timer

It says the box failed to start properly.  I've tried to update the SW but no luck.

 

Is it possible to get a new box?

Thanks

 

TD
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Community Team - TT Staff

Hi

 

Can you please add your home phone number or Account number to your Community Profile so I can locate your details.

 

If unsure of your phone number, simply dial 17070 from your land line phone and this will confirm the number for you.

 

Please post back on this thread when this has been done..

 

Thanks

 

Karl.  

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First Timer

My set top box stopped working got as far as maintenance service lights flashing all day but nothing happening

S Demetriou
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Community Star

Hi @Steve_01 

 

Could you please start your own thread for support as each problem is individual and needs investigating separately.

IMPORTANT

Could you please also ensure that your community profile includes your PHONE NUMBER as OCE's will need this to tie up your screen name to your account. (click on your avatar to view the information > Settings > Launch Profile Wizard,put your phone number in box, then scroll to the bottom of page and click save) Only you and the OCE's can view this information.

If this has helped and solved your problem, please mark it as Best Answer so that OCE's or others do not spend time looking for alternatives.