Hi yes the reomote volume has been sorted out
just need Karl and team to sort out the Player side of things sooner the better.
Karl any news yet.
I just would like to report that the Booklet need Up-Dating as on the back of it shows the old Remote control which u do not send any more.
As u now send it with the V4 Remote control.
The new box is better and the issue i 1st reproted to u on the start of March is still there.!!!!!!!!!!
The new program has now finshed on the channel.!!!!!!!
is there any chance of it coming to the talktalk player any time soon.?????
I have just been chatting with the fault manager called hunter i think he said.
As what is taking so long to get any news on this issue - One month no news just going round the samer thing with fault manager team each time they look at help info on ur side to do with faults on my side NOT UR SIDE......???!!!!
Please see P/M message for ref info from call.
Hope i do not have to go to ceo office with this as seems like that is the way it going on the Lack of Info coming over a month.
The call man did now raise it with the network team hope u have done that before he did it as why e-mail someone when it should be Managers that are told about no reply to ur e-mails
need some improvements in this area for sure and on the help u and the call team have when the issue is on UR side.
I've had a reply from our teams. They advise that the current licencing with those broadcasters is only for on demand / catch-up from the last 7 days. Programs such as Air Crash Investigators are outside of this criteria. Some providers have licencing for 30 days so their content may be available for longer, one of the reasons when you contacted Nat Geo they advised content should be available, they may be assuming it is for 30 days.
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Hi OCE Karl
When i contacted u on this matter the NEW program started and was on so then it would have been good to sort out why the new sieries was not showing on ur own catch up player then when the program was on tv not now i know that
they told me that it was ur issue nothing about the 30 days they told me 7 days after been on the channel
So why has nothing been done to fix fix mater sooner
as now it has gone with no way of u asking why it was not on their in the 1st place
can u open a ceo ccopmaint on this as u and the agents on the phone seem not to under stand the issue at all.
How can i explain the issue are more clear than i have over and over on the phone as seems some agent have said missing chanel and things like that so when i GET a follow up call from UR FAULT MANAGERS they try to log it again with the same info i have given to them before that and so ON!!!!