We have a Huawei box, and for quite a while now it's been hanging kid programme when streaming Netflix or iPlayer etc. Netflix always buffers to 25%, and then says it can't connect to the internet.
The broadband is fine, and we've had a new router when we got fibre. We also have changed from WiFi connection to a power-line setup, but no change.
Is it the box itself?
Try a MMR option 2 as follows. If you follow these instructions you will NOT lose your recordings. If you have no recordings that you want then a FACTORY RESET from the main menu is the best option.
Turn the box off, then unplug power lead for a couple of minutes.
Re plug in power .
You will then need to reset your personal settings (such as parental controls / RF loop through / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).
It is also a good idea to restart your router once you have done this.
Hi. Thank you for your reply. I'm very grateful of the assistance.
I'm doubtful that it's the router as the problem had existed for a good year now, and we have upgraded to fibre, and hence upgraded our router, to try and solve the issue... Unfortunately it's not helped...
Could it be the box itself?
It's a possibility it could be the box. With issues like this, it's best if we take it one step at a time, and replace router first and retest. If that fails, then we can replace box and see if its that.
I have the same Netflix problem. I can watch Netflix no problem using chromecast to the 2nd HDMI port. Using the Youview box Netflix freezes and the remote has no effect. I have to power off the box. I have spoken to TT and gone through the reset process but still have problems. I don't use the box for Netflix any more, I cast from my mobile phone so I think the router must be OK. I have requested a replacement Youview box from TT as this one is quite old. Not had any reply to my request.
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Hi. I've tried things with the replacement router and the issues are the same. Now back on the original router.
Box still seems to drop internet connection randomly. When this happens iPlayer or Netflix etc just hangs, and when we go back to youview, the apps etc are not available, and remain like that for 5 mind or so until it sorts itself out and reconnects. There isn't anything wrong with the internet during this time as other devices in the house work fine.
How do I go about sourcing a replacement/updated you view box?