TV box no longer has a working tv aerial output and goes to sleep.

[StevieBe]

The broken output was reported to 2 agents in December.  They each tried unsuccessfully to do a remote diagnosis.  I can supply the transcripts.  Since then we gave been forced to use the box for all tv watching.  The trouble with that is that the box keeps freezing and then has to be rebooted and takes 5 mins to wake up again.  This is annoying.  It also often fails to record scheduled programs due to freezing.  Have tried factory reset.  Software shows as up to date.

have now disconnected box and plugged aerial into TV direct.  Will cancel subscription if not sorted soon.

[fr8ys]

Did you remember to turn Antenna out back on following the factory reset?

Select menu or the blue button from your TV remote

If you can see settings on the far right select this. If not and you have a cog wheel in the top right hand corner, Use the up arrow to select the cog and then Ok.

From here you should see on the 2 row of tiles a category called Picture and Sound. Select this.

Then you should see Antenna Out on the bottom row. Select this and turn the off to on. Then select done.

Your TV should now have a signal and show the channels.

[OCE_Michelle]

Hi Stevie,

How are you getting on?

Thanks