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TV box wont stop scrolling through channels

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5 REPLIES
richieboy
Team Player

This evening we turned on our 2nd tv box and we are unable to change the channel. In the bottom left corner it shows the channel number scrolling up in a loop going back to 1 when it gets to the end in a continous loop.

If i try going to the guide it immediately goes up to bbc1 but I am unable to scroll down the channels. Every time i press down on the guide it jumps back up to 1.

I have tried switching it off. I have even done a factory reset.

It isnt the remote asI have removed the batteries and its still scrolling.

Any help much appreciated

Community Team

Hi

 

I'll swap out the box for you. Replacement on the way.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


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richieboy
Team Player
That's great. I'll let you know how it goes.
Many thanks
Community Team

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

Make Broadband Better - Join The Sam Knows Trial


richieboy
Team Player
Got the new box and all now ok and I have sent the old one back.
Many thanks for your help
Community Team

Hi richieboy,

 

I'm glad to hear this and thanks for the update :)

 

Thanks