@castlerock He surely will, or one of his colleagues. Give a quick summary of your issue, make sure that your personal details including TalkTalk landline number are complete on your community profile here so that the support team can link your forum identity with your account and then wait for them to respond.
After solving a problem on my own a few days ago my TV has started giving incorrect error messages eg telling me that the Guide facility isn't available when it is. My main problem which keeps happening is that in the middle of a programme the picture will suddenly go blank and no channel will work. Settings tells me the signal strength is low but I have another TV using the same aerial and there's no problem with it. This happened the last two days and today it's back to normal. However when I click on Settings today nothing happens. It's really inconsistent which makes me think there's a problem with the box but I'm unwilling to pay for an engineer to come and tell me what I already know. What would you advise since this keeps happening and I'm getting into the habit of watching on catch up when available or on players?
Try this :
Turn the box off, then unplug the power lead for about 10 minutes.
Re-plug in power lead.
You will then need to reset your personal settings (such as parental controls / Antenna Out / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).
It is also a good idea to restart your router once you have done this.
Didn't want to try this when the TV worked perfectly the other day but when it went off again I followed this advice last night and it's resolved. I'm hoping this is a permanent solution after having had so many problems. Many thanks to fre55die for what seems to have done the trick!
Still having exactly the same problems - either every day with early in the evening OK and poor later or vice versa or every other day being OK and in between days not. I followed the instructions to the letter and it seemed to work but that only lasted a day. Each time I turn on the TV I'm not sure whether I'll get good service or not - today and yesterday were like this so I end up watching the news for example on iPlayer. I'll sometimes get a message that the signal is weak or lost and when that happened earlier today I left it for a while and 20 minutes later it came on with a signal quality of 92%. Later on (like now) it's not working at all.
My contract with TalkTalk runs to the end of the year so at the moment I'm stuck with a totally unreliable service. This is after several contacts over the past few months with online chat and no-one seems able to help.Even if I paid for an engineer to come it might achieve nothing since the visit could coincide with a time when the TV is working as it should. Can anyone help?!
There are currently "FREEVIEW" transmission problems due to High Pressure weather condititions, so it may be worth hanging on for a bit and you are not alone.