We've had Talktalk tv with an additional box for over 6 months now. We have never been able to use them.. We have a masthead amp and power supplies by the TV's and we have never had a single problem with Freeview, Sky or BT. Talktalk TV picture just breaks up all the time. I have tried the online help and the phone help and they are useless 😞
Can anyone help?
Hi @maryold9 welcome to the community your post has been flagged for assistance and you should hear during the day in the meantime please check your community profile and add your landline phone number if necessary it is used to identify your account please don't post personal details here.
I'm guessing you have been through the rebooting routine a few times?
Can you please add your home phone number to your Community Profile so I can locate your details.
If unsure of your number, simply dial 17070 from your land line phone and this will confirm the number for you.
Please reply when this has been updated.
You mentioned earlier you had a masthead amp, is this connected to both aerial supplies to each TV Box ?
Looking at the signal strengthm on the main box (The recording one) - the average signal strength for each channel is 65.
On the non recordable box, the signal strength for each channel is arounf 77.
yeah there are two leads from the masthead, one to each tv and each has a power supply. you think maybe there is a cable problem with the main box? it's just odd because that is the one where we have had freeview, BT & Sky boxes before and never had a problem. The in built freeview on that TV still works fine now.
Sorry for the delay. Both amplifiers are fixed. I will take a good look at the aerial cable and any connectors to the main TV sometime, I guess. I am pretty tired of having to still deal with it right now but thank you for your help.
Okay so I have checked both aerial cables thoroughly and they are both in good condition with no obvious damage. I tried the 2nd youview box in the main TV room and it was exactly the same as the main youview box. Both boxes are bad on both cables even if you switch them. The only difference between the two boxes is the aerial cable in the front room is a bit longer. I don't know what else to do 😞
We still cannot use either box. I think we will just have to try to cancel the TV package. It's useless to us right now.