Talk Talk TV box mains lead broken

[lucyjennings2020]

Any idea on what I can do about a TV box mains lead that has snapped? I went to move it onto a new unit and the lead just snapped - I’ve only had it for 2 weeks. 

[fre55die]

Hi @lucyjennings2020 

IMPORTANT !!!!!!

Could you please ensure that your personal information is up to date in your profile.
Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Thank you

[OCE_Karl]

Hi lucyjennings2020

Can you please add your home phone number or Account number to your Community Profile. 

We will not attempt to call you, this is so we can locate your account and run tests on your line if required. We will then reply via this Community.

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you. Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

Please post back on this thread when this has been done..

Thanks

Karl.