Can't access Netflix because Netflix say they can't see any account related to my email or hold no other information.
i have asked talk talk to cancel the payment but they say Netflix have to do this
Netflix say talk talk has to do it
I'm so frustrated with this problem,on the 20th November I spent 5 hours on the phone with Netflix and talk talk.
i have spent hours typing through chat and still no help from talk talk they just keep going round in circles
Surely talk talk can cancel a payment request that I am paying
i would walk away from talk talk but I'm contracted to them till next year
if anyone can resolve this problem I'm desperate to sort this out I am paying for something I can't use ,
and don't want to pay anymore through talk talk
Can you please add your home phone number to your Community Profile so I can locate your details.
If unsure of your number, simply dial 17070 from your land line phone and this will confirm the number for you.
Please reply when this has been updated.
Yes to all ,I am having the same issue that the previous person in this post had
Thanks very much Karl
i have sent a email also today to complain someone has responded to it so I'm hoping to end this matter soon
Our teams have been speaking to Netflix and are unable to locate any details for a netflix account from our account reference.
I've looked at your last 2 bills online and cannot see any charges appearing for Netflix, usually this would show on the billing side.
Did you see any charges for netflix on your bill from TalkTalk ?
I have just looked at my bill on line and it there showing Netflix @ £7.99 my bills are £42.99 the last direct debit came out of my account 3/12/18
Please check it again
the one on my profile is the one used,
netflix have no record of it though,
could talk talk just close the whole account down then set a new account up to get rid of the direct debit . ??
I already know Netflix have no account ,they did several checks and hours on the phone with them,they told me no account has ever been attached using the email I have given you.
sonhow come talk talk are Paypal Netflix for something that is not there ? It is as though it was set up in July and then disappeared within weeks .
all I want is talk talk to stop this payment asap I have been paying this since August ,
surly the account can be closed down then reset ..
this has been going on to long now and we need to put an end to it .
i want the money I have paid out refunded back to me .
thanks for your patience Karl
I could not see this in the bill in My Account, but to be honest, I've never worked in a billing role so am not fully conversant with this side of things, I'm more tech so used to fixing tech issues 🙂
I've escalated this back to my contacts in TV to liaise with Netflix. In addition to the email address we also use a Token ID from the account to link with Netflix and our teams are asking f they can identify from this.
Why can’t you just ask account department to close the account which would end the problem and set up new account