My tv box has stopped working. I do not pay for tv at present so I understand that I cannot get a free replacement box. The sales team also tel me that I cannot upgrade to tv subscription until 2021 when my contract ends. Is there a way of getting a new replacement box (other than second hand)
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.