My box has failed to make scheduled recordings for the past few weeks. Sometimes the message 'Failed to record' appears on the My TV screen so at least I know it hasn't worked, or no failure message appears but when I try to play the supposed recording it just goes straight back to live TV. I've read previous threads about this issue, have checked all my connections etc and have done a factory reset but this has not solved the problem.
Hi, I've had something very similar with scheduled recordings either failing outright or aborting after less than a minute. No clashes are being reported so we are not aware of any issues until we try to watch the programs. The online help hasn't helped, it doesn't matter if we are recording when the TV is in use or not.
Is this happening on all recordings or only Subscription channels / freeview channels etc ?
Did you perform the full factory reset option from the settings menu ?
The box is still failing to record most of the time, having tried it regularly since my last post and done another full factory reset. It does record occasionally, but most of the time either doesn't record at all or only records the first few seconds of a programme. This happens on all channels. I have also noticed that the box is increasingly failing to respond to the remote control, even after replacing the batteries.
I don't think this is an adequate response to a problem I have been experiencing since January. The inability to make recordings represents a significant failure in service for me. Plus, as I said in my last post, the box is also increasingly often not responding to the remote control, so it obviously has more than one defect.
I'm sorry you feel this way. The issue is under investigation and the teams are working towards a solution but I'm unable to give a timescale.
If this is unacceptable I can only suggest you follow our Complaint Process