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TalkTalk TV 2.0 Next Gen Trials

Super Duper Contributor

Hi James

I agree with you that the old software worked fine, and your problem is not in the hardware.

I have been with Talktalk for around six years, and never had the problem with the no response by the box from the hand control until I had the latest software.

Other than that, I find that the new software works fine, and boots up a lot quicker than the old software.


I have the DN372T box and have never had the problem of not being able to record via the rec button or via the guide, and it hasn't happened to me withe the new software.


If I were you, I would either contact customer service or write and complain.about your problems with the latest software.





Community Star

Hi  jwaugh77


As I said on your other post, have you tried a maintenance reset as follows :

Turn the box off, then unplug power lead for a couple of minutes.

Re plug in power .

  1. Ensure the YouView Box is switched off and is currently connected to the router (the YouView Box will require an internet connection).
  2. Power on YouView using button at the back of the YouView Box.
  3. Start YouView using the power button on the YouView Box front panel and then quickly press and hold both the + and – buttons on the front panel. If you haven’t pressed the buttons together by the time 'YouView Waking Up' is displayed, or you see the 'YouView please wait...' message then try again.
  4. Let go of the + and – buttons once the 'Huawei – Maintenance Mode menu' is displayed.
  5. The + and – buttons on the front panel will navigate the menu. Keep pressing the – button until 4 'Internet/USB Recovery, keep recordings' option is highlighted. If you go past the option, simply press the + button to navigate back to the option.
  6. Press the power button on the YouView Box front panel to select the option. This will bring up some information and ask 'Do you want to proceed?'. Press the power button again to confirm.
  7. The YouView Box will now show a progress bar as it downloads software from the internet and installs on the YouView Box. This may take several minutes. Once complete, the YouView Box will restart.
  8. Once the YouView Box restarts, the YouView Box will show the initial setup wizard. You will need to run through the setup wizard including tuning the channels.


You will need to re apply your personal settings and will lose all scheduled recordings so you will have to re apply these.


It is also a good idea to restart your router once you have done this.

If this has helped and solved your problem, please mark it as Best Answer so that OCE's or others do not spend time looking for alternatives.
Super Duper Contributor

I spoke too soon about never having recording failures!


Today, for the first time since I joined the software trials team back in last December, I have had the problem of recording failures, and the record button not starting a recording.

I did a reboot, by unplugging the mains power and going through the startup proceedure and I am now able to get a recording started via the rec button. I have not yet tried recording via the guide for a programme at a later time or date.


If it happens again, I will do a maintainence reinstall of software and see if it cures the problem.



Super Duper Contributor

I have found today, that a sheduled recording failed to record yesterday evening.

This morning, I attempted to do a maintence replacement of the software, using the instructions given in a previous posting, but the operation failed.

Having selected item 4 and then "OK", a message came up saying "System Rcovery Error" and "Please check connection between router and box"

I rebooted the router, and then checked that it was connected to the box as normal, by checking  "Settings". 

I then tried again to do a maintenance download software saving recordings

Once agai the operation failed.

I tried again using "not saving recordings"....same "System Recovery error".


Is the problem that I have been a V2 trials volunteer, and somehow the maintenance programme is disabled?


The recovery software is 2.3.2034 and the makers software 72.44.97.

Community Star

Hi merivaman

Try option 2 on the maintenance reset (factory reset keeping recordings, which is the Youview recommendation) as a number of people are having problems with option 4 recently.

If this has helped and solved your problem, please mark it as Best Answer so that OCE's or others do not spend time looking for alternatives.
Super Duper Contributor

Thanks for that fre55die


The software trials dept also advised me to use option 2, which I have done, and so far no problems, but it's early days. If it runs trouble free for a week, I will be very happy!



Team Player

Since the recent “Next Generation TV” update I have had 2 remote control lock-ups.

I have been actively involved in the trial and have used Dscout to report this problem during the trial, together with emails to the trials team. (I have a trial user code).

My equipment is :-
Youview box DN372T.01.02.P
Component software 3.2.66
Manufacturers software 72.44.97

Can you please advise if the trial is still active for reporting faults ?
There were lots of reports of remote lock-up during the trial, but non recently ?

What is my best action now?


A problem shared is a problem halved!!
Super Duper Contributor

I also have been a trialist, and had prolems with the box not responding to the handcontrol from titme to time.  The latest problem has been recordings failing.

The trials team advised me to do a Factory Reset (keeping recordings), and I did that a few days ago, and since then no problems at all.

My box is the same version as yours, and with the same software.

Team Player

Hi Merivaman, Thanks for your response, I have done factory reset but could not avoid erasing recordings (no option?). Will continue to monitor but it was only happening about once a month so will be some weeks before I can have any confidence.

A problem shared is a problem halved!!
Super Duper Contributor

Hi Bobmo 11


If you do the Factory Reset through the Maintenance Menu, option 2 is Factory Reset (keeping recordings)



Team Player

Hi Merrivan, 

Unexpectedly the day after my full factory reset another Youview remote lockup occurred !! during normal viewing a freeview channel. 


The only other problem I have noticed, in recent months, is that very occasionally one of the devices connected to my Wifi loses its internet connection (i.e. does not get an IP address allocated), whilst other devices continue to be connected. I have IPads, Iphones, laptop and TVs that may be working at the same time without a problem. A router power off/on reconnects all devices normally. 

I am assuming that this cannot be anything to do with the Youview remote lockup ?

Any further suggestions ?

A problem shared is a problem halved!!
Super Duper Contributor

Hi Bobmo11


I have not had a problem with my box not responding to the remote for about a month, and certainly not since the Factory reset I did last Monday.which has made the box work with no problems.


Regarding the problem with  a wifi IP configuration  being lost with one of your devices, it is usually caused by the router bandwith being used up by being shared with too many devices.

Typically it can happen if one of your devices is downloading a large amount of data, for example if you are using "On Demand" through your Youview box, because this uses an internet source.  Certainly the remote lockup has nothing to do with the wifi.



Wizz Kid

There are actually a lot of things missing that the old software had i am quite suprised by the ommision of these things especially the scheduled programmes section - the view might be graphically nice but its sacrificed usability for pretty pictures!


The older software also pulled in a better aerial picture - dont ask me how it happened in software as i wouldnt have thought it possible as the tuners in the Youview boxes are usually the culprit but as soon as the upgrade hit my DN370T the aerial signal on many channels started to artefact.


The guide is slower , the remote locks up when two recordings are going on and you try to do something else like use the guide or try to play another programme on the same multiplex as one of the ongoing recordings.


On some player apps when the mid programme adverts start immediately after the picture goes blank although you can still hear the programme playing - you have to restart and fast forward to watch from where you left off.

Software development and black box testing isnt what it used to be.

Super Duper Contributor

Is TT TV NextGen box - wireless or does it still rely on a network cable ?

Community Star

The boxes haven't changed, only the software. There is no wireless functionality.