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TalkTalk TV Box Faulty

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2 REPLIES 2
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First Timer

My TalkTalk TV box (model DN372T) has recently started to repeatedly fail to record scheduled programs.

We have tried powering off/on and a full reset, so it is not the hard drive being full.  It is unresponsive to the handset and also it is not possible to delete failed recordings.

How do I go about getting a replacement box please?

Thank you.

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Community Star

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps others and saves OCE's time to look at unsolved topics. Thanks, Steve.
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Community Team - TT Staff

Hi peter2607

 

Can you please add your home phone number or Account number to your Community Profile so I can locate your details.

 

If unsure of your phone number, simply dial 17070 from your land line phone and this will confirm the number for you.

 

Please post back on this thread when this has been done..

 

Thanks

 

Karl.  

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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