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TalkTalk tv problems

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Rayhol
Popular Poster

My online entertainment  package channels (Sky1 etc) break up constantly e.g become pixilated and sometimes go off completely giving me a message 'there's a problem with the channel' 

This is a recent development (the last few days) I have fibre broadband and don't have a problem with the catch player, also other services work fine like BBC iplayer and I can play Netflix at 4k no problem. I've looked on other people's posts and tried the manual configuration of the I.P address etc and reset my router and youview box without any improvement. Can you please help me? 

Design isn't just for Xmas
Community Team
Solution

Hi

 

No line issues evident, all tests are clear.  Sync speed is fine but I can see some errors.  I'm going to swap out the router to see if this is starting to fail.

 

Thanks

 

Karl. 

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Rayhol
Popular Poster

Received the new router this morning, all seems well so far, tv channels are working fine.

Thanks 

Design isn't just for Xmas
Community Team

Hi

 

Glad to hear it, test for a few days and let me know if there are any issues.

 

Regards,

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat