TalkTalkTV Film Club : Entertainment Boost

[Gondola]

TalkTalkTV Film Club

Since December 2017 I've had a choice of 1 movie then 3 in January and now 7 playable movies. I was promised by a LiveChat agent on 26 January that the TalkTalk TV Film Club content would be 12 movies with 5 fresh movies each week. I think it's time to make good on that promise.

[OCE_Karl]

Hi

I've asked Holly to look at this and see what answer the teams will give.

Thanks

Karl. 

[Gondola]

Thank you Karl.

[Gondola]

Hi Karl. Just had the reminder email notification "Did you get the answer you needed?" 

What is the answer from the TV content team?  What is their proposal to remedy the missing content for the past 3 months and going forward for the next 15 months?

[OCE_Karl]

Hi

I've emailed them this morning to fine out what info they have from the supplier.  I'll let you know as soon as I receive a reply.

Thanks

Karl. 

[Gondola]

Thank you Karl.

[Gondola]

@OCE_Karl

7 movies last Friday, 9 movies today. Going in the right direction again but still not fulfilling the promised number.

As there's been no response from the TV content team on restoring the choice of content for customers would you lodge a formal complaint please with the CEO's office team.

Thanks

[OCE_Karl]

Hi

I've emailed the TV teams to chase up an answer for this.  I've also raised a CEO complaint for you.

Thanks

Karl. 

[Gondola]

Thanks Karl

Please keep up the pressure on the TV content team to respond and fix and not simply ignore fellow customers. 

We'll see what effect the CEO's team can have on making change happen.

[OCE_Karl]

Hi

I've let them know multiple customers are asking for an answer and this is driving complaints in 🙂

Karl.

[Gondola]

TalkTalk TV Club Films: 2 Mar 2018

1. 21 (2008)
2. Lakeview Terrace
3. Hotel Transylvania
4. Made of Honour
5. Mary Shelley's Frankenstein
6. Stepmom
7. Step Brothers
8. Grown Ups (2010)
9. The Quick and the Dead
10. Ace Ventura: Pet Detective
11. Boyz n' The Hood
12. Taxi Driver

So, pretty much there now and with more movies promised over Easter apparently.

[Gondola]

It's Easter...

It's an April Fool joke, yes? 3 movies... got to be joking!

Only 3 movies to watch... @OCE_Karl @HollyBy

[ferguson]

From Dusk Till Dawn is an excellent movie.

[Gondola]

...vampires!  A good bit is the closing title sequence where it's a reveal that the nightclub is built over the Mayan temple.  And Heist has a nice twist in the story.  Blood letting in both!

So that just leaves Pineapple Express unviewed!  1 movie...

[Gondola]

@OCE_Karl

So, from the 'April Fool joke' 3 films over Easter, it did go up to 13 films briefly on 6 April (thanks to your representations to the Director) then it went back down to 10 films on 9 April and now down to 9 films.  So, the supplier of the content is still letting TalkTalk customers down. 

On behalf of Entertainment Boost customers would you consider making further representations to the Director as that seemed to work last time (briefly).

TalkTalk TV Film Club: 16 Apr 2018    9 films

    Heist
    Boyz n' The Hood (repeated from 02 Mar 2018)
    Playing by Heart
    Being Julia (repeated from 10 Feb 2018 when it locked up More TV)
    Ace Ventura: When Nature Calls
    The Pledge (odd aspect ratio 4:3 TV playback?)
    View from the Top
    Little Women
    Confessions of a Dangerous Mind

[OCE_Karl]

Hi

I've passed your comments across and will see what they have to say.

Thanks

Karl. 

[Gondola]

Thanks Karl.

Sorry to be a pain but the supplier of films continually letting TalkTalk down impacts on how customers perceive TalkTalk.  I'd like to see the perception reversed.  

Remember the 'bakers dozen'?  13 loaves of bread to ensure the baker always met the committment to supply the agreed weight. The supplier ought to try that approach for the rest of the year.  Just a thought on exceeding expectations.

[OCE_Karl]

No Problem 🙂  Totally agree.

Lets see what Paul and James have to say about all this.

Karl 

[Gondola]

...there's been no change.  What do Paul and James think of all this?

[OCE_Karl]

Hi

We'll need to chase this, I have emailed them with your comments but have not received a reply.

Karl.