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Talktalk TV box is dead

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9 REPLIES 9
Zcaprd78
Chatterbox

Hi, 

 

I managed to set the box up, add my Netflix and amazon login credentials. 

 

But now the box is dead. No lights, no power, no response to the handset. 

 

I've tried a soft reset, and nothing. 

 

Is there a hard reset option? 

 

It looks dead to me... 

 

 

fr8ys
Community Star

have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu. You will lose your recordings but you may be asked to do this before the OCE look at other alternatives.

Hope it works but if not then please let us know.

 

For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps others and saves OCE's time to look at unsolved topics. Thanks, Steve.
Zcaprd78
Chatterbox

Hi, 

 

There's no lights, nothing on the screen... Its a brick. 

 

I just wondered if there is a pin in the back, reset button, before I ask for a replacement. 

 

How do I ask for a replacement? Do I spend 2 hours trouble shooting with a clueless Indian gentleman? 

fr8ys
Community Star

Good news is that staff here can normally arrange if you are in contract.

 

You just have to wait for them to get to your thread as they are queued and dealt with in order.

Please remember to mark Solved Posts with Best Answer. Doing so helps others and saves OCE's time to look at unsolved topics. Thanks, Steve.
Zcaprd78
Chatterbox

Hi, 

 

OK, it's defo dead, I would like a new box please... I've updated my profile with the necessary info as well.

 

Thanks 

OCE_Karl
Community Team - TT Staff

Hi

 

I'll get a replacement box out to you and a returns bag for the faulty unit.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Zcaprd78
Chatterbox
Thanks, arrived today, will try setup at the weekend... Dead box getting collected tomorrow.

Good customer services, thanks again!
OCE_Karl
Community Team - TT Staff

You're Welcome 🙂

 

Regards 

 

Karl  

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Zcaprd78
Chatterbox
Hi,

Slight wrinkle, I have just received another letter and returns bag, I presume it is OK to ignore, as I've already returned the dead TV box in the returns bag provided with the new box?

I don't want a £50 fine getting triggered?

Thanks
OCE_Karl
Community Team - TT Staff

Hi

 

You can ignore this 🙂

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE