Having big problems with my talk talk plus box. Started a couple of days ago. Recordings would freeze half way through playback with a message come to end of recording. Then all other recordings gave same message. Turned box off and disconnected the power. Restarted and fine for the next day then same error occurred. Tried a factory reset and now will not go pat the wake up screen. Tried a maintenance reset and the box continues to freeze at the same point. Any ideas?
Thanks in advance.
I have escalated this for OCE support for you and they will respond here. Unfortunately it will be at least Monday before they reply as they work Mon to Fri.
It is VERY important that your registered phone number is in your profile so could you please ensure that your community profile includes your PHONE NUMBER as OCE's will need this to tie up your screen name to your account. (click on your avatar to view the information > Settings > Launch Profile Wizard,put your phone number in box, then scroll to the bottom of page and click save)
Thanks for getting back to me. The box does freeze at various times sometimes whilst trying to watch a recording, the the remote or the front box buttons does not respond and also on start-up when the box freezes on the wake-up screen staying there for hours.
I left it loading overnight and then powered down. The next time I switched the box on it went to the wake-up screen then to the loading screen. Eventually after approx 3 hours it operated, but subsequently froze whilst watching. Had to power down again.
Thanks for your reply.
Could you try a full Factory Reset from the YouView Settings Menu.
Just to advise this will fully erase and set up the Hard Drive in the box but is the last option before a box is replaced.
Carried out a full factory reset as requested. Unfortunately the box is still not responding following the reset when recording TV. Once a recording is attempted the box just freezes. I have carried out all combinations available from the reset screen on start-up but always the same result.
Thanks for your response. Your offer to send a new TV box would be gratefully received. I am down to relying on the standard channels at present with no means to record. Very frustrating! I will look forward to receiving a replacement TV box as you describe to let me get back to some normality.
Thankyou once again.
Thanks for supplying a replacement TV Talktalk youview box. The box has arrived today. All connected in and set-up completed. So far so good with everything working as it should. Looks like a success.
I will send the old box back as requested within the next few days.
Thanks for your support in resolving my problem.
Glad our team has been able to help.
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