Hi, can anyone please help me, my talktalk plus box will not go past the waking up screen, I've turned it on and off several times, I've even done the software restart, yet again several times, I've even done both the factory resets twice, but, it still gets stuck on the waking up screen, it's been on this screen now again for over an hour, how do I go about getting a new box sent out, as this one is very obviously totally broken! I've tried online, by phoning, everything, how do I do this please? Thank you
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