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Talktalk plus tv

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11 REPLIES 11
antgatefc
Chatterbox

hi, having been a talktalk tv customer for over 10 years, my tv box is getting a bit old, so how do you get an upgrade to tv plus box, any ideas?

OCE_Karl
Community Team - TT Staff

Hi

 

Are you experiencing any issues with the box ?

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

antgatefc
Chatterbox

Karl

My, you view box, is quite old now, and will not update, updates now.

It runs slow, and gets hot, i feel it needs an upgrade, how do i get one.

The box is over 12 years old 

Regards

Tony

OCE_Karl
Community Team - TT Staff

Hi

 

Can you please add your home phone number or Account number to your Community Profile. 

 

We will not attempt to call you, this is so we can locate your account and run tests on your line if required. We will then reply via this Community.

 

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you. Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

 

Please post back on this thread when this has been done..

 

Thanks

 

Karl.  

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

antgatefc
Chatterbox

Karl

 

Same question as before, ?

 

Regards

Tony

ferguson
Community Star

@antgatefc Please wait for a response on your own topic, posting on other people's will only delay a response to them.

OCE_Karl
Community Team - TT Staff

Hi Tony,

 

I'll get the box replaced for you.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

antgatefc
Chatterbox

Karl

Thank you

 

Regards

Tony

OCE_Karl
Community Team - TT Staff

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

antgatefc
Chatterbox

Karl

 

Box arrived, and now set up, very easy.

Just one question, it had no remote control, do i have to order one, or is one on its way?

The remote on the setup part looks nothing like mine.

 

Once again, thanks for the new box

 

Regards

Tony

ferguson
Community Star

It is standard practice not to send replacement remotes, although there are different models they are interchangeable and your existing one should work with the new box.

OCE_Karl
Community Team - TT Staff

Hi Tony

 

glad the new box arrived promptly.  As ferguson advises, the existing remote will work fully with the new box.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE