TV boosts have not been working for over two weeks.
Getting error message IPC6012 and after trying to setup a channel:
"TV Boosts are not available.
Your account does not allow you to add extra TV channels"
Same message when accessing TV Boosts from MoreTV.
Had two engineer visits from Brightsparks and Openreach with no resolution.
I'm not having any success after numerous phone calls either.
I've asked our TV team to have a look at the entitlement settings for you.
Didn't work. Had problems since upgrading to fibre in February. Had a new box installed with new router at end of Jan all worked Ok until fibre installed. Brightspark engineer called and said there was a problem at exchange and Open Reach needed to check it out. Open Reach found no fault.
Our TV teams have made some changes. Can you reboot the box via the button at the back then when the box is up and running, go to MORE TV and choose a boost channel / content and tell me if it now gives the same error ?
Our teams have made some configuration changes and have asked you now try the following :
Hard Reboot box (using button at the back of the box)
Perform software update (Menu > Settings > Software Information > Update Software > Press OK on remote)
Load More TV (TalkTalk/More TV button on remote)
Select boost content.
A big thank you for sorting out my problem. New router arrived today and everything is working fine. Can't believe it was sorted so quickly after weeks of long drawn out phone calls to technical support to no avail. Once again thank you very much
So glad to hear everything is working as it should.
I can see the new router is connected. I'm just updating the router firmware to the latest version as this will improve stability and wifi performance. Only takes a couple of minutes to update but you may see the connection drop briefly.