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Tv box keeps disconnecting from router and loses wireless connection

Wizz Kid

My tv keeps losing its connection with the router. The TV light goes out and my mobile also loses its connection with the internet. I have to turn the router off for 30 seconds and then turn it back on again to resume normal connections. This seems to be getting more frequent. The router is a HD633. I have read there is an update to this router for this problem. Can I please get the update.

 or how do I do it .Thanks

Community Star

Hi @Royf1


I have escalated this for OCE support for you.


Could you please ensure that your community profile includes your PHONE NUMBER as OCE's will need this to tie up your screen name to your account. (click on your avatar to view the information, Settings, Personal information, then scroll to the bottom of page and click save)


If this has helped and solved your problem, please mark it as Best Answer so that OCE's or others do not spend time looking for alternatives.
Community Team

Hi Royf1


I've update your firmware for you, see if this works better.





Wizz Kid
Community Team