My TV box has been continually disconnecting from my Huawei HG633 router for some months now, I now have to reboot the router every 1-2 days, can you help please
This can be caused by a bug in the router's firmware V1.22t. I will ask one of TalkTalk's OCEs to pick your thread up and investigate it for you.
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.
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Personal Profile > Personal Information
Otherwise, TT will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.
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I've updated the router firmware, see if this is more stable for you.
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