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Tv box keeps disconnecting from router

Reply
3 REPLIES
simonpjackson
Chatterbox

I too am having to reboot my HG633 router to activate the TV connection. This works ok for a day or so but then the tv light on router goes off and I have to reboot the router to re-establish connection.  Please can you update the firmware.

Community Team

Hi Simon

 

Turn the router off at the mains for 2 minutes then turn on.  

 

This should trigger a firmware update to your router.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

simonpjackson
Chatterbox

thanks, done, hopefully that will fix the issue now. Simon

Community Team

No Problem 🙂

 

I can see the firmware has now updated.

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat