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Tv box keeps disconnecting from router

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3 REPLIES
simonpjackson
Chatterbox

I too am having to reboot my HG633 router to activate the TV connection. This works ok for a day or so but then the tv light on router goes off and I have to reboot the router to re-establish connection.  Please can you update the firmware.

Community Team

Hi Simon

 

Turn the router off at the mains for 2 minutes then turn on.  

 

This should trigger a firmware update to your router.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


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simonpjackson
Chatterbox

thanks, done, hopefully that will fix the issue now. Simon

Community Team

No Problem 🙂

 

I can see the firmware has now updated.

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat