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Tv box keeps disconnecting from router

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7 REPLIES
abignis
Popular Poster

Have hd6533 Router with latest firmware 1.22t and after reading other topics of this problem could i please have the fireware update that fixes this or new router...

Please note i am disabled user and in wheelchair so anything requiring me doe do things maybe a problem such as connecting cables etc 

Big E
Community Team

Hi

 

I've updated the router firmware, see if this helps.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

abignis
Popular Poster

Sorry for delay in answering as wheelchair had a mishap so unable to access anything till now and yes all sems to be fine now 

Big E
Community Team

Hi

 

Glad to hear all is fine now, and hope the mishap was only a minor one.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

abignis
Popular Poster

Yes it was thankfully small infection......

As regards the TV the signal about every 15-20 mins it stops picture and audio screen goes blank then restarts any reason for this or is router playing up

 

Big E
Community Team

Hi

 

It does sound like the router is not behaving itself.  I'll get a new one out to you so we can retest.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat

abignis
Popular Poster

New Router Arrived all connected will monitor over next few days to see if problem goes..... only thing i can not do is log in to router it says refuses to connect

Big E
Community Team

Hi

 

glad to hear the new router has arrived.  

 

Which model router did you get, was it the HG633 ?

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars


OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat