I am unlabelled to play back any recordings as they start but just show a black screen. I have also realised I can no longer record anything new as whilst it appears to say it’s recording the lights no longer indicate its recording and it fails. Hard drive failure maybe? I have tried rebooting several times. Is anyone from talk talk able to check the health of my box remotely? If it is damaged am I entitled to a replacement?
Whilst this is an open forum, posting your problem on every post even though unrelated to @aldo82's problem is not of any help.
If you do have any helpful advice then please feel free to comment on that post !!!!
Have you tried my suggestions on your original post and completed your profile ???
Please remember that every problem is individual and needs checking from the main database/system for a solution. An example is one that had us all stumped, the solution from the customer following 12 days + of attempts at diagnosis "The only change I have made is to move a lamp away from next to my router and this seems to have solved the problem."
Have you tried a Youview Maintenance Reset (Option 2: Keep Recordings).
Please note any future scheduled recordings will be lost and will have to be rescheduled.
Set the box back up and see if it allows you to record or still fails.
many thanks for the suggestion. I have tried this but unfortunately it hasn’t made any difference. The recordings I already have will not play (just show black screen) and any new recordings I try to make fail to record.
Is it possible to get a replacement?