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Tv box not loading

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8 REPLIES 8
Chatterbox

Hi, haven't had this box for long, last few days have had to load, not just coming on, blank and failed recordings, doesn't seem to light up on the router at all! Have tried all connections and patiently restarting, eventually works on the last channel watched but can't pause, change channels or get anything else, help! 

Community Star

Have you tried a soft reset? To do this hold the power button on the front for around 10 seconds and the box should restart. Alternatively, you can turn off from the back and power back on.

If this doesn’t work then have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / RF loop through / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu. You will lose your recordings but you may be asked to do this before the OCE look at other alternatives.

Hope it works but if not then please let us know and I’ll flag for further assistance.

Please remember to mark Solved Posts with Best Answer. Doing so helps others and saves OCE's time to look at unsolved topics. Thanks, Steve.
Chatterbox

It won't get past the waking up stage whatever I try?

Community Star

Ok. Thanks for confirming.

Staff here work normal office hours, Monday to Friday, and issues are queued and dealt with in order so it may be Monday or Tuesday before you receive a reply.

Please remember to mark Solved Posts with Best Answer. Doing so helps others and saves OCE's time to look at unsolved topics. Thanks, Steve.
Community Team - TT Staff

Hi Debill65

 

A replacement TV Box is on the way to you.

 

This should arrive within the next 48hrs.

 

Regards,

 

Karl.  

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Chatterbox

Thank you, that's great!

Repeat Guest

I have a similar problem - my Talk Talk TV box will not come out of standby mode. My TV is displaying no signal. I have checked all the cables and all seem ok. I have switched the box off and on but it sticks in reload mode. Can you help please.

 

Richard.

Community Star

Hi, @RichardBr 
Please start your own thread as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.
To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Please also note that you should only post back on that thread and not start another on the same topic as multiple posts cause delay to you and others seeking help.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps others and saves OCE's time to look at unsolved topics. Thanks, Steve.
Repeat Guest

Thank you for the reply, and I’ve opened a separate thread now.