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Tv box not working

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4 REPLIES 4
Robm1970
First Timer

My talk talk tv box has stopped working it switches itself off and freezes, it’s now not letting me switch channels. I’ve tried resetting it many times but nothing seems to work . How do I get a replacement box ?

Rob
fr8ys
Community Star

Which resets have you tried?

 

Soft reset. To do this hold the power button on the front for around 10 seconds and the box should restart. Alternatively, you can turn off from the back and power back on.

If this doesn’t work then have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / RF loop through / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu. You will lose your recordings but you may be asked to do this before the OCE look at other alternatives.

Hope it works but if not then please let us know and I’ll flag for further assistance.

Please remember to mark Solved Posts with Best Answer. Doing so helps others and saves OCE's time to look at unsolved topics. Thanks, Steve.
Robm1970
First Timer
I’ve tried all of the resets if I want to use the box I have to keep turning it on and off but this only works for a short while
Rob
Robm1970
First Timer

The box has stopped working completely now

Rob
OCE_Karl
Community Team - TT Staff

Hi

 

A replacement TV Box is on the way to you.

 

This should arrive within the next 48hrs.

 

Regards,

 

Karl.  

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