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Tv box won't wake up

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3 REPLIES 3
Chatterbox

TV box stuck on waking up; done resets, recommended  software and factory, but ti no avail. I do have another box that belonged to my dad, will it be ok to simply replace my box with his (which was really not used) and is it a simple process? 

Community Team - TT Staff

Hi

 

I'll get the box replaced for you.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Chatterbox

That's fab! thankyou. Did manage to connect my dads old box, so have viewing, but it's a non-recordable box so bit limiting.

Look forward to receiving  thanks for quick response.

Keep safe

Jackie

Community Team - TT Staff

No Problem 🙂

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE