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Tv box

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4 REPLIES 4
SandraBayley
First Timer
‎28-05-2020 04:04 PM
‎28-05-2020 04:04 PM
Post 1 of 5

Tv box

My parents are both over 70 and self isolating. There tv box won't work. My mum has tried reporting it but with no joy. We have tried to reset the box but it is now coming up with a message that says System start up error.

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ferguson
Community Star
‎28-05-2020 04:11 PM
‎28-05-2020 04:11 PM
Post 2 of 5

Re: Tv box

Sorry to hear that, have they tried maintenance mode? Full instructions are here:

 

https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347

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SandraBayley
First Timer
‎28-05-2020 04:32 PM
‎28-05-2020 04:32 PM
Post 3 of 5

Re: Tv box

That didn't work.

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ferguson
Community Star
‎28-05-2020 04:37 PM
‎28-05-2020 04:37 PM
Post 4 of 5

Re: Tv box

OK, if you would like the online support team to look into this for you make sure that your parents' TalkTalk landline number is complete on your community profile in the Private notes section (click here) so that their account can be identified and then wait for them to respond.

 

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OCE_Karl
Community Team - TT Staff
‎31-05-2020 10:17 AM
‎31-05-2020 10:17 AM
Post 5 of 5

Re: Tv box

Hi Sandra

 

If you can follow the advice from ferguson, we can take a look.

 

Thanks  

 

Karl. 

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