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Tv box

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3 REPLIES 3
VictoriaB
Popular Poster

My you view box keeps seeming to get stuck on when trying to record a programme if tv/box is standby when recording scheduled starts. 
Lights will be flashing like box is recording something and will turn on and able to see guide etc but I can’t then see any channels (just black screen and no sound) or watch any recordings and have to turn box off and on at the wall to restart it. The recording then shows up as failed to record.
it’s a fairly new box as my last one went off too (Different issue) loosing all my recordings So not keen to loose everything again if anyone can suggest a fix !

thanks 

OCE_Karl
Community Team - TT Staff

Hi


Can you try a Youview Maintenance Reset (Option 2: Keep Recordings).


Set the TV Box back up and see if performance improves.


Thanks


Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

VictoriaB
Popular Poster

Cheers @OCE_Karl seems to be working again ! 

OCE_Karl
Community Team - TT Staff

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE