Tv pin not recognised

[Samswfc]

I’m trying to purchase the wilder fury fight for Saturday but when I get to the pin it says ‘not recognised’. I’ve tried everything and even spent an hour on the phone. Still exactly the same. Can someone help please? 

[ferguson]

Are you using your TV Payment PIN rather than the parental control one? You can find more details along with recovery details here:

https://community.talktalk.co.uk/t5/Articles/TV-payment-PIN/ta-p/2204431

[Samswfc]

No I’ve tried all avenues anyway. I have selected ‘forgot pin’ and it still comes up with the last 4 digits of my phone number. Still says not recognised

[ferguson]

OK I have flagged this up for the support team here, make sure your personal details including TalkTalk landline number are complete in your community profile so that they can associate your forum identity with your account.

[OCE_Karl]

Hi Samswfc

Add your phone number to your Community Profile and I'll see if I can update the TV pin for you.

Thanks

Karl. 

[Samswfc]

I have added my phone number, thanks.

[OCE_Karl]

Hi

I've changed your TV Pin to the first 4 digits of your phone number (inc area code).

Give it 5 minutes and test.

Thanks

Karl;

[Samswfc]

Yes that’s worked, thanks a lot for your help!

[OCE_Karl]

No Problem 🙂

Karl.

[beesknees1984]

Exactly the same issue. Been increasing more difficulty to contact talktalk- query being brushed off as forgotten pin...it is not forgotten...there is an error/ glitch etc that needs to be fixed. Aside from my frustrations, talktalk are actually missing out on money as I have been unable to rent anything via moretv for months and months. If you read this talktalk- please resolve!!!!

[ferguson]

@beesknees1984 Start your own topic and the team can help.

[beesknees1984]

Okay- thank you! All done 🙂