Hi, we're having a lot of problems with our box. It freezes on various channels, we have to power off to reset. It works for a few hours before having to do again. Scheduled recordings are all failing. Subscribed channels disappear from the guide. Internet connection drops to the box. Unable to watch previously recorded programmes.
Any advise would be appreciated.
Hi if u can wait for a oce to reply and help sort u out they should reply by next week do not work weekends any more.
if u can explain ur set up of ur eqipement in ur house like is the tv box connected to the router or via powerlines.
How long have u had the box??
could u please fill in ur profile as it showing as not full filled in on here as it helps them link ur account on their other system.
please do not post any personal info on here as it is open to the public.
From what u are saying and the failing recordings sound like the box is going or there is a hard drive issue.
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I should try this as an OCE will suggest it. :
Turn the box off, then unplug power lead for a couple of minutes.
Re plug in power .
You will then need to reset your personal settings (such as parental controls / RF loop through / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).
It is also a good idea to restart your router once you have done this.
I would say ther TV box is on it way out.
The team on here can get one sent out if that is the case just like the rotuer.
Does the box make a bizzing sound when u are near it - as that is what i found with our last box it was making a lound bizzing sound when u near it u can hear it.
The overall connection looks ok, no line issues showing.
I've had a look at the TV box remotely and all settings look ok, not seeing any errors on the hard drive, and no errors flagged from either of the receivers of the box.
First option is to swap out the router as this is also a few years old. This is on the way to you and we can see if this makes any difference.