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UI 113 error on NETFLIX

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7 REPLIES 7
Robertaflack1
First Timer

Hi all,

I've reset the box to manufacturer settings, have rebooted the rooter and you view box on at least three occasions leaving them for over two minutes before turning back on.  ITV catch up and all other internet channels are working fine.  Netflix has worked perfectly for over 6 months and now comes up with this error.  I have logged in and out on numerous occasions also.

Reading other posts it seems like I may need a new box.

Can anyone help or advise please.

Most grateful.

Rob

ferguson
Community Star

A similar issue has come up here quite recently, which model of box do you have?

Robertaflack1
First Timer

dn372t

 

Not sure what else to do.  My wife isn't a happy bunny !

ferguson
Community Star

OK, that is the latest model. Have you tried a maintenance mode reset?

https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347

Robertaflack1
First Timer

just read that instruction.  Did that 3 times last night and even reset today to factory settings.

 

It's still not working.

 

Keep them coming... appreciate your  help.

ferguson
Community Star

Well the only other thing I can offer is from Netflix, but I guess you have worked through all that?
https://help.netflix.com/en/node/14423

Robertaflack1
First Timer

Thanks Ferguson but I have tried all of that.

 

Thanks but...

 

No joy!

OCE_Karl
Community Team - TT Staff

Hi

 

Can you please add your home phone number or Account number to your Community Profile. 

 

We will not attempt to call you, this is so we can locate your account and run tests on your line if required. We will then reply via this Community.

 

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you. Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

 

Please post back on this thread when this has been done..

 

Thanks

 

Karl.  

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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