Hi, sorry to post here, but I have tried Youview and UKTV, they have been no help at all. I've two Youview boxes, both are Huawei model DN360T. On one of the boxes, I've just been given, I can't use UKTV play, as when I start a video to watch, an error message comes up citing the error code uktv-03-v003. The people who gave me the box, never used the players, so can't tell me if this has always been the case. Also, I think they were BT... However, since the factory reset, all that's gone. I've contacted UKTV via the email on error, they've been no help. I also can't play things on the ITV player, but no fault comes up, it just say let's fix this, and nothing happens. Spoke to youview, again no help, they told me contact my broadband provider. This is pointless as it's not an issue with my broadband as I say, I've two boxes, and one works fine, as does the app on my phone.
Things I've tried:
Swapping the boxes over, to make sure the cables are not faulted. The fault followed the problem box.
Factory reset. This temporarily fixed the issue, but the problem returned the next day, after the box had been left overnight.
Can someone please help. What the hell is error code uktv-03-v003? Surely the point of a code is so u can find the issue easier, I've searched high n low for this code, and nothing returns.
It's really doing my head in, that I've two identical boxes, and one works, while the other won't.
Have you tried updating the software AND the apps ? YV button > Settings > Software information.
What box is it ?
Hi I don't know then. Did you do the Factory reset from the Main menu? I'd try it again as there are no recordings to lose. Sorry.
Somebody else might have a solution.
What happens if you try to play something from the Guide that is catchup? I notice that Medieval Murder Mysteries is showing as a catchup show at the minute on CH 19 Yesterday a UKTV Channel?
Ok... Tried one programme on UKTV play and one on ITV, via catchup, from the guide. The UKTV play one worked. The ITV one froze, yet I could still hear audio. I stayed on the the ITV player, and got a programme to play. It seems to be select programmes.
Just one thought, you now have to register each device for BBC, ITV, More 4, UKTV etc. Have you set up accounts on line for each of these sites ? The UKTV error sounds to me like an app error code possibly a no account found one.
How old is the 360t ?
All registered. UKTV play won't let you continue without registering and syncing the device. ITV player is the only one that allows you to continue unregistered, but I've registered anyways, as you can save favourite etc... UKTV play has me signed in, my favourite, profile, etc... All show up.
On both machines ?? Was that the reason?
I only discovered the UK TV demand whilst checking out your problem !!! I spent 10 mins updating all my boxes and TV's on all the sites following your enquiry !!! PMSL