The box frequently freezes and nothing works apart from switching the whole thing off and re-booting. It also skips, the picture breaks up, the sound goes and the box has recently started turning off recordings a few minutes before the programme has ended!
It feels like it has just 'done it's time' and needs replacing. Any suggestions please?
Thanks
Hi
Try a Youview Maintenance Reset (Option 2: Keep Recordings).
Please note any future scheduled recordings will be lost and will have to be rescheduled.
Set the box back up and see if there is any performance improvement.
Thanks
Karl.
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Hi Vicki
Did the reset help or is the issue still ongoing.
Thanks
Karl.
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Hi
OK, see how it goes.
Karl
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Good Morning
The TV box is now not recognising the internet connection. I have tried googling the error code that comes up and following the recommended steps of turning off the router and resetting etc etc but no luck.
The internet is fine and we have all the lights on the router except for the TV one.
Please advise - it feels like the box has been on its way out for a while now and has finally 'given up'!
Thanks
Vicki
Hi Vicki
Add your home phone number to your Community Profile and I can get the box replaced for you.
Thanks
Karl.
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Hi Vicki
Replacement box on the way.
Regards,
Karl.
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No Problem 🙂
Happy to help.
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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