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We can't add this to mytv as its is not available on demand.

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7 REPLIES 7
Highlighted
Team Player

The Youview box is on the latest software including for Apps and every time I try plan a recording from the TV guide I get the message: 
We can't add this to mytv as its is not available on demand.

This happens with all Tv channels (screenshot attached) BBC One HD etc.

This is an updated box sent by TalkTalk part of a renewal.

I have tried:

- a factory reset

- reboot the box

- retune all channels

- reboot router

 

All of which did not resolve the issue.

Anyone know how to fix?

Highlighted
Community Team - TT Staff

Hi

 

From the screen shot it looks as though you have selected Tue 16th to add an on demand program, is that correct ?  You should not be able to add a program to on demand that has not yet been broadcast.

 

I may have made the wrong assumption, so please let me know.

 

Thanks

 

Karl. 

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Team Player
Hello,

I cannot record any shows, on demand and not on demand. Not sure what the difference is!
Can you give me an example of a programme which I can attempt to record?

Highlighted
Community Star

Hi @jislam60

 

Using the example you have shown, if you want to record "INFORMER" as you have shown when highlighted just press record button and it will offer you the option to record either just the episode or the series.

 

From the guide if you want to watch something from the relevant player, if it is available you will see a small black arrow in a circle, just click on this and it will play directly from the guide.

 

For other options go to players and apps from the blue menu button.

 

 

If this has helped and solved your problem, please mark it as Best Answer so that OCE's or others do not spend time looking for alternatives.
Highlighted
Team Player

Thanks for your reply. 

 

You right I should get a prompt to either record one eplisoe or series unfortunately I don't, I get the message as per screen shot. This message appears with every program even if it's the next news hour program on BBC news. 

 

Can anyone else offer a solution or have ended up with a faulty box?

Highlighted
Community Star

Hi @jislam60

 

You shouldn't be getting this as you say. If you don't have any recordings do a FACTORY RESET from the menu or if you do, I should try a MMR as per the below instructions :

 

Turn the box off, then unplug power lead for a couple of minutes.

Re plug in power .

  1. Ensure the YouView Box is switched off and is currently connected to the router (the YouView Box will require an internet connection).
  2. Power on YouView using button at the back of the YouView Box.
  3. Start YouView using the power button on the YouView Box front panel and then quickly press and hold both the + and – buttons on the front panel. If you haven’t pressed the buttons together by the time 'YouView Waking Up' is displayed, or you see the 'YouView please wait...' message then try again.
  4. Let go of the + and – buttons once the 'Huawei – Maintenance Mode menu' is displayed.
  5. The + and – buttons on the front panel will navigate the menu. Keep pressing the – button until 2 “factory reset keep recordings” option is highlighted. If you go past the option, simply press the + button to navigate back to the option.
  6. Press the power button on the YouView Box front panel to select the option. This will bring up some information and ask 'Do you want to proceed?'. Press the power button again to confirm.
  7. The YouView Box will now show a progress bar as it downloads software from the internet and installs on the YouView Box. This may take several minutes. Once complete, the YouView Box will restart.
  8. Once the YouView Box restarts, the YouView Box will show the initial setup wizard. You will need to run through the setup wizard including tuning the channels.

You will then need to reset your personal settings (such as parental controls / RF loop through / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

It is also a good idea to restart your router once you have done this.

 

If this has helped and solved your problem, please mark it as Best Answer so that OCE's or others do not spend time looking for alternatives.
Highlighted
Team Player
Thanks fre55die, I'll do this in the next couple days and update you all.
Highlighted
Community Star

Hi @jislam60

 

I've just noticed that you have already done a Factory reset. It may be worth trying again though. SORRY !!!

If this has helped and solved your problem, please mark it as Best Answer so that OCE's or others do not spend time looking for alternatives.