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YOUVIEW BOX NOT WORKING

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3 REPLIES 3
Lisakirby
First Timer

My youview box has stopped working. I have tried to hard reset and soft reset and neither has worked. the box is making some robot sounds when trying to turn on but nothing displays apart from the waking up screening. 

 

Please can i request a new box to be sent out asap.

OCE_Karl
Community Team - TT Staff

Hi

 

Can you please add your home phone number or Account number to your Community Profile. 

 

We will not attempt to call you, this is so we can locate your account and run tests on your line if you are reporting a fault.

 

We will then reply via this thread in our Community with any further advice or next steps.

 

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you.  Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

 

Please post back on this thread when this has been done.

 

Thanks

 

Karl.  

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Lisakirby
First Timer

Hi, I have updated this now to include my house phone number.

OCE_Karl
Community Team - TT Staff

Hi

 

A TV box can be issued if the contract is renewed.  This can be done online via My Account or by calling our customer loyalty teams directly on 03451720046

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE