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You View Box Broken Over a month

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35 REPLIES 35
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Conversation Starter

You view box stuck in maintenance mode saying failed after numerous resetting ☹️

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Community Star

It sounds like your box has failed.

 

I have raised to the OCE for you but as it's Christmas it may take longer to respond than normal.

 

Please remember to mark Solved Posts with Best Answer. Doing so helps others and saves OCE's time to look at unsolved topics. Thanks, Steve.
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Community Team - TT Staff
Solution

Hi Barry1955

 

Can you please add your home phone number to your Community Profile so I can locate your details.

 

If unsure of your number, simply dial 17070 from your land line phone and this will confirm the number for you.

 

Please reply when this has been updated.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Conversation Starter

Details added thanks for your help

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Community Team - TT Staff

Hi Barry1955

 

I'll get the box replaced for you.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Conversation Starter
Many thanks
thanks for your time and effort 👍

Merry Christmas
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Community Team - TT Staff

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Conversation Starter
Will the new box be posted out to me
Regards Barry
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Community Team - TT Staff

Hi

 

The box will be sent by courier, but there may be a delay due to the Christmas bank holiday period.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Conversation Starter
Ok many thanks
Barry
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Conversation Starter
Hi thanks for the new box received today but unfortunately it won’t connect to the internet I have tried and tested the ethernet cable and it is working fine just the new box won’t connect to the internet can you help please
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Conversation Starter
All fixed now

Kind regards Barry
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Community Team - TT Staff

Hi Barry,

 

glad it's all working now.

 

Regards,

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Conversation Starter
Yes thanks again for your help👍
Highlighted
Community Team - TT Staff

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Conversation Starter
Hi sorry to bother you but this new box looses internet via my ethernet cable every time it starts up in a morning,also it keeps pixilating on certain channels but if i waggle the you view input connection it helps.But comes back could this be a faulty box as none of these problems existed on my old box till it broke.
Hope you can help
Regards Barry
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Conversation Starter
Ps I have swapped the ethernet cable
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Community Team - TT Staff

Hi

 

Can you try a different ethernet port on the router, and also try a Youview Maintenance Reset (Option 2: Keep Recordings).  This will clear any issues with the box memory and cached files and then we can see if the same behaviour persists.

 

Thanks

 

Karl. 

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Conversation Starter

I have done what you said and it seems to have worked

Thanks once again for your help 

Barry

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Community Team - TT Staff

Hi

 

No Problem 🙂

 

Glad to help.

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE