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You View set top box

First Timer

Hi, my You View set top box keeps crashing. I’ve checked on it’s settings  and it say’s they are up to date. Additionally the TalkTalk app for remote booking of programmes has expired but the advice given is to download the BT app to now achieve that. Unfortunately after downloading it’s not possible to remote request recordings because a message appears within the app that say’s the set top box needs to be updated!🤯🤯 can you help please?

Community Star



Have you tried a soft reset? To do this hold the power button on the front for around 10 seconds and the box should restart. Alternatively, you can turn off from the back and power back on.

If this doesn’t work then have you tried a YouView Maintenance Reset (

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / RF loop through / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

Hope it works but if not then please let us know and I’ll flag for further assistance.


As for the TV app, this is being worked on but requires input from TT, YouView and BT to get it working again. There is no ETA for this to be completed and with the issues around the Virus is probably seen as a low priority.

Please remember to mark Solved Posts with Best Answer. Doing so helps others and saves OCE's time to look at unsolved topics. Thanks, Steve.
Community Team - TT Staff

Hi @dina potterton,

We're currently working on a new way to remote record with TalkTalk TV and I'll update our article once the App is available at TalkTalk TV Planner App .

Hope this helps.

Kind regards, Mike